Shipping and Returns

Policies, Shipping and Returns

PROOFS:
If you are placing an order for an invitation, you will automatically receive a proof via email 2 to 3 business days from the day your order is placed. Proofs are sent automatically for all invitation and coordinating pieces ordered. All first proofs are FREE, however, each additional proof will be an additional $10.00. Proofs of stationery orders are not standard and only available upon request. If you require a proof of your stationery order, please add the request in the special instructions in your cart.

SHIPPING TIMES AND INFORMATION:
If you are ordering a design directly from our website, the average turnaround time of arrival is 7-10 business days once your proof is approved. If you are working with us on a Custom Design order, your turnaround time can vary based on additional factors that we will review with you during the process.

All orders are shipped via FedEx Ground unless expedited shipping has been added at the time your order was placed.


                                                  SHIPPING RATES

 ORDER TOTAL GROUND 3-DAY 2-DAY OVERNIGHT
$0 - $25 $8.95 $13.95 $16.95 $33.95
$25.01 - $50 $8.95 $13.95 $16.95 $33.95
$50.01 - $100 $10.95 $15.95 $20.95 $38.98
$100.01 - $200 $12.95 $17.95 $24.95 $43.95
$200.01 - $400 $14.95 $21.95 $31.95 $49.95
OVER $400 $16.95 $23.95 $33.95 $51.95

 

ERRORS:
Customer Error:  It is vital that you carefully check the text of your online preview before submitting your order. We are not responsible for incorrect or incomplete text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 20% discount. The discount does not affect cost of shipping.
Our Error:  From time to time, errors do occur. If there is a printing error on your order, please contact us within 7 days of receiving it so we may reprint the item. Items that need to be reprinted due to our error are given a priority RUSH status at no additional charge and are printed at no cost to you.

ORDER CHANGES OR CANCELLATIONS:
Changes may not be made after the proof has been approved. If an order is cancelled after it has entered any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections before submitting an order. Changing an order while in process may increase our processing time.

PAYMENT:
Payment in full is due for each product immediately upon placing the order.

RETURNS:
Due to the personalized nature of each of our orders, we unfortunately do not accept returns. If you should need to have your order reprinted, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season.

CANCELLATIONS:
You know that time is valuable, and much effort goes into each order for our clients. Therefore, if your order must be cancelled after your proof has been approved, refunds are unfortunately not available.

CUSTOM DESIGN ORDERS:
If you are working with us on a Zorah Custom Design project, there are many factors that go into play , custom quotes are required and must be approved prior to the process beginning. Your project will begin once you have placed your order and all payments have been processed.

Please see our FAQs page for additional information.